Still stuck?

Fill this in and we will have what we need to help, without a round of questions first.

The three that matter most are your phone model, your Android or iOS version, and which app records your steps — almost nothing can be diagnosed without those.

Phone make and modelAndroid or iOS versionWhich app records your steps?What have you already tried?What is happening?

What will be sent

--- Active Living diagnostic ---
Platform detected: unknown
Phone make and model: (not given)
Android or iOS version: (not given)
Which app records your steps?: (not given)
What have you already tried?: (not given)
What is happening?: (not given)

Sending directly is not set up yet. Copy the summary above and send it through your usual support channel.

Adding a sentence about what is happening makes this much faster to answer.

Before you send

A few things are worth ruling out, because they are by far the most common:

• Android showing zero? Check something is actually writing steps into Health Connect — my dashboard shows zero.
• iPhone showing zero? Check what you allowed in Apple Health — my dashboard shows zero.
• Steps stuck or lagging? Check battery settings — my steps stopped updating.
• Energy ring at zero on a Samsung? That is expected and not fixable — the energy ring stays at zero.